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Direct Support & Legal Desk
Get in Touch with Us
Have questions about video subtitling, billing, enterprise limits, or legal compliance? Our dedicated support and engineering desk is here to assist.
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Official Email
Direct inbox for all technical, customer & partner inquiries.
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Response Time SLA
Average turnaround time across all creator and enterprise tickets.
Within 24 to 48 Hours
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Legal & Grievance
Statutory compliance desk under India IT Rules 2021 & DPDP Act.
Jurisdiction: India (Global Scope)
Send Us a Direct Message
Fill out the form below or write directly to [email protected]
verified Statutory Grievance Officer
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021 and India’s DPDP Act, 2023, user grievances or legal notices can be addressed to:
Officer: Grievance & Legal Officer
Email: [email protected]
Location: India
Resolution Window: Acknowledged within 24–48h; resolved within 15 days.
Frequently Asked Questions
Do my video files get uploaded? No. SubGenius AI runs client-accelerated processing so your raw video stays on your hardware. Only ephemeral audio signals travel for transcription.
How do credit packs work? Pre-purchased minutes never expire. When you transcribe or polish, minutes deduct in exact fractions without rounding waste.
Need custom enterprise quotas? Contact us directly at [email protected] for dedicated high-volume rate limits.